FOR UK AND IRELAND WARRANTY EMAIL : INFO@FELTBICYCLES.CO.UK
For any claim to be considered, the bicycle must be brought into an authorised Felt dealer in assembled condition and accompanied by the original, dated sales receipt for the bicycle or frameset. (Be sure to keep your receipt in a safe place.).
Warranty service will be performed by an authorised Felt dealer. Proof of purchase must be provided. Cost of shipment or transportation to and from Felt, and the Felt authorised dealer is the responsibility of the purchaser.
Felt will have the option of either repair or replacement for any defective product. In the event Felt elects to replace a defective frame, a new frame of equal or greater value will be provided. The new frame may not be the exact model purchased.
If you elect to repair a defective product yourself or use the services of someone other than an authorised Felt dealer, or if you use a replacement part not supplied by Felt, Felt will not be liable for any damage, failure or loss caused by the use of such unauthorised service or parts.
This Warranty gives you specific legal rights and you may also have other rights which may vary from state to state and country to country.
VIP REPLACEMENT PROGRAM
For those occasions where a damaged Felt product is not covered under warranty, Felt offers the Felt VIP Replacement Program to help alleviate the hardship of replacinga Felt bicycle or frameset. All Felt bicycles and framesets are covered under the Felt VIP Program for the lifetime of the original owner. The Felt VIP Replacement Program is a discount off of the purchase of a new bicycle or frame kit. The program is available through any authorised Felt dealer or other outlets specifically authorized by Felt to distribute Felt Bicycles. This program applies only to the original owner and does not transfer to subsequent owners. For additional information, please contact your local authorised Felt dealer.
There are no warranties which extend beyond the description of the limited warranty described herein, and any other warranties, expressed or implied, including, but not limited to, any warranties or merchantability and/or fitness for a particular purpose, are expressly excluded by the terms of this limited warranty.
To the fullest extent allowed by law, Felt shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. Felt’s liability hereunder is expressly limited to the replacement or repair of goods not complying with this warranty at Felt’s election. Some states or countries do not permit the exclusion or limitation of implied warranties or consequential damages, so the preceding limitations and exclusions may not apply to you.